Superior Support
What's included in your Superior Support package
MaximumASP dedicated hosting plan customers receive our Superior Support package at no additional cost. Our quality of service and the commitment level that our staff brings to every single MaximumASP customer is what truly sets us apart from any other web hosting company.
MaximumASP provides comprehensive non-tiered support for every customer. Special requests for support above and beyond our routine scope of service will be completed at a rate of $150 per hour.
MaximumASP Superior Support package includes the following features:
| Support Features |
Price |
| Control Panel Account Management Tool |
Included |
| 24x7x365 Phone and Email Support |
Included |
| 100% Network Uptime SLA* |
Included |
| Server Hardware procurement and deployment |
Included |
| Operating System Installation and Testing |
Included |
| Basic Server Monitoring (PING) |
Included |
| 4-Hour Hardware Replacement Guarantee |
Included |
| Operating System Patches |
Included |
| Operating System Updates |
Included |
| Microsoft IIS Patches and Updates |
Included |
| Network-Wide Enterprise Firewall |
Included |
| Network-Wide Intrusion Protection |
Included |
| Anti-Virus protection |
Included |
| Initial FTP Account Creation |
Included |
| Shared DNS Server |
Included |
| Shared Email Account Management |
Included |
| Shared Email Troubleshooting and Repair |
Included |
| Shared SQL Server Troubleshooting |
Included |
* Refer to Terms of Service
If you have a quick question or are having difficulty with your hosted sites, the MaximumASP Knowledge Base is an excellent resource. Our knowledge base and FAQ’s are maintained by our support staff and continuously updated to provide answers to over nine-hundred common questions.
