Superior Support

What's included in your Superior Support package

MaximumASP dedicated hosting plan customers receive our Superior Support package at no additional cost. Our quality of service and the commitment level that our staff brings to every single MaximumASP customer is what truly sets us apart from any other web hosting company.

MaximumASP provides comprehensive non-tiered support for every customer. Special requests for support above and beyond our routine scope of service will be completed at a rate of $150 per hour.

MaximumASP Superior Support package includes the following features:

Support Features Price
Control Panel Account Management Tool Included
24x7x365 Phone and Email Support Included
100% Network Uptime SLA* Included
Server Hardware procurement and deployment Included
Operating System Installation and Testing Included
Basic Server Monitoring (PING) Included
4-Hour Hardware Replacement Guarantee Included
Operating System Patches Included
Operating System Updates Included
Microsoft IIS Patches and Updates Included
Network-Wide Enterprise Firewall Included
Network-Wide Intrusion Protection Included
Anti-Virus protection Included
Shared DNS Server Included
Shared Email Account Management Included
Shared Email Troubleshooting and Repair Included
Shared SQL Server Troubleshooting Included

* Refer to Terms of Service

If you have a quick question or are having difficulty with your hosted sites, the MaximumASP Knowledge Base is an excellent resource. Our knowledge base and FAQ’s are maintained by our support staff and continuously updated to provide answers to over nine-hundred common questions.