MaximumASP Knowledge Base Articles

Enable componets on 64bit Windows 2003 Servers

5/6/2008 2:46:15 PM

The 64-bit Windows 2003 Operating System accounts cannot use the 32-bit Persits COM components by default. Customers need to configure 32-bit programs to run in WOW64 mode. When doing this however, the registration keys for the Persits components need to be COPIED over to the following location:

HKEY_LOCAL_MACHINE\Software\WOW6432node

Otherwise, the component will throw an "expired license" error.

2008/04/10 MaximumASP Joins New BrowserHawk Certified Hosting Partner Program Offered by cyScape, Inc.

4/18/2008 5:45:55 PM

cyScape®, Inc., creator of BrowserHawk®, the industry standard solution for ensuring a flawless web experience, today announced that MaximumASP, a Microsoft Gold Certified Provider of web hosting and managed IT services, has joined the BrowserHawk Certified Hosting Partner Program. Under the terms of this new program MaximumASP is now offering cyScape's BrowserHawk Enterprise Edition as an optional add-on to all dedicated server hosting plans.

"We are very pleased that MaximumASP selected BrowserHawk as the preferred solution of choice to help its customers deliver a flawless web experience to every site visitor," states cyScape CEO Richard T. Litofsky. "MaximumASP demonstrated great knowledge of BrowserHawk and proven expertise in supporting our product in a hosted environment to meet the criteria for this program and we are happy to have them onboard."

"We are excited to be accepted into the BrowserHawk Certified Hosting Partner Program," states Silas Boyle, Managing Partner for MaximumASP. "BrowserHawk is one of the most popular offerings within our shared hosting plans, and through this program our dedicated customers can now put the power of BrowserHawk to work on their web sites as well."

The BrowserHawk Certified Hosting Partner Program enables hosting providers with proven expertise to offer BrowserHawk directly to its customers for a small monthly fee.

"I am thrilled to now have BrowserHawk installed on our dedicated server at MaximumASP," states Mark Patteron, CEO of Big Picture Tours. "This new program made it very convenient and affordable for us to get up and running quickly with BrowserHawk. Combining BrowserHawk with their dedicated hosting plan adds a great deal of value to their service, and we jumped at the chance to take advantage of this offering."

For more information on BrowserHawk visit http://www.cyscape.com.

About cyScape, Inc.

cyScape is the worldwide leader in Intelligent Browser and System Analysis tools and technologies. Its BrowserHawk product is the industry standard solution used by over 35,000 developers in 70+ countries to help ensure a Flawless Web Experience for every site visitor. Customers include many of the world's largest and most prominent organizations from a wide range of Fortune 500 and Global 2000 enterprises including IBM, Intel, Cisco Systems, The Walt Disney Company, J.C. Penney, Verizon, and Citigroup. For more information, visit http://www.cyscape.com.

I am close to, have reached, or have exceeded my quota with Altiris Recovery Solution. What can i do?

4/10/2008 12:53:53 PM

Altiris uses a quota system to control how much of your data is backed up. Once your quota has been reached, snapshots will be disabled until enough space is freed up to bring your server below your quota. Please check out this KB for instructions on checking your quota limit http://help.maximumasp.com/SmarterTicket/Customer/KBArticle.aspx?articleid=1120. This KB articles details how to handle this if you cross your quota limit.

The first thing you will want to do is adjust your exceptions to exclude any data that is non-critical to your server. This will keep Recovery Solution from backing up this data. Please visit this KB article for instructions on how to do this http://help.maximumasp.com/SmarterTicket/Customer/KBArticle.aspx?articleid=1121. New exclusions will automatically be removed from your snapshot, however it can take several days before this happens.

In addition to above, you may also want to adjust the "Delete files from the Recovery Solution Server after they have been deleted from the computer" value in your client. You can find this by opening the RS client on your server, and navigating to the Recovery Solution Server Space Management tab. By default, this valueis set to 1 week. You can lower this value all of the way down to 1 day if you would like, which will remove files that you delete from your server from your snapshot in after that time period. Keep in mind this can still take several days to reflect on your quota limit.

Under the same tab as above, you can also set the “Delete snapshots older than…” to less than two weeks. This is your retention period, and lowering this value will make RS remove snapshots for your server after less time. This can take several days to reflect on your quota limit.

After following the above, it can still take up to a week before your quota usage is lowered.

If setting up exceptions and adjusting your retention period still puts you over your limit, you cannot wait up to a week before your quota usage is reduced by the above methods, or you would simply like more space for your backups, we can increase your quota. Please contact sales@maximumasp.com for a quote.

2008/03/26 MaximumASP Launches New Chicago Data Center

3/27/2008 6:06:26 PM

MaximumASP, a Microsoft Gold Certified Provider of web hosting and managed IT services announced today the opening of their new data center in Chicago, Illinois. MaximumASP’s new data center will provide a broad range of IT infrastructure services, including off-site disaster recovery for the existing Louisville, Kentucky location, customer colocation services, managed private customer networks, and managed security services designed to meet the growing needs of enterprise IT customers.

MaximumASP’s new Chicago data center will provide SAN-to-SAN data replication via a private connection, allowing customers to retain backup data in two locations, with both locations having rapid-restore capabilities. The design and implementation of this system allows customers to have off-site data retention and backup capabilities without the management headaches typically found with keeping data synchronized between locations.

"This expansion was a no-brainer for us and was driven by customer demand and a need for a separate new high-power-density location," said Wade Lewis, MaximumASP's Managing Partner. "We are very proud of what this data center has to offer to our customers, and are equally proud of the efficiency and redundancy of the design."

"We work hard to stay on top of all the latest developments in the IT infrastructure industry," added Lewis. "With that priority in mind, and the steady growth of our customers, a data center expansion was a necessary move for us. After an extensive nationwide search Chicago was the location of choice for us."

2008/03/14 MaximumASP Development Team Highlighted in Microsoft’s Heroes Happen Here Global Wave Launch

3/18/2008 12:59:39 PM

MaximumASP, a Microsoft Gold Certified Provider of web hosting and managed IT services, is featured in the Microsoft Heroes Happen Here Portrait Book for their significant impact in bringing new technologies to market.

"MaximumASP's participation in the 2008 Global Launch Wave is another example of our tight knit relationship with Microsoft," said Chris Morrow, CIO at MaximumASP. "As with previous Microsoft web-related technologies, we will continue to be early adopters, whether that is testing and offering a new product like IIS 7 or SQL Server 2008 in its beta stage, or helping launch a new product to the public as we are now doing with Windows Server 2008."

MaximumASP has immediate availability of all four of the new Windows Server 2008 Editions as options in its dedicated server product line-up.

"The new features delivered by Microsoft in this Windows Server platform have distinct advantages when compared to Windows Server 2003," said Dominic Foster, CTO at MaximumASP. "The Web Edition is on par with the Standard Edition of Windows 2003 and security and performance improvements are also standouts in this release." Foster continues, "We expect good response from our customers and will continue rolling out more versions and options of the new OS over the coming months."

MaximumASP is currently offering a free beta version of SQL Server 2008 CTP 6 in a hosted environment at www.sqlserverbeta.com.

To learn more about MaximumASP new technology beta releases visit:
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http://www.iis.net/spotlight/customer.aspx?Customer=MaximumASP

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I am receiving the error "The Selected sever is unavailable, please specify another server" when registering Altiris Recovery Solution client

3/12/2008 8:28:59 PM

This KB details how to fix the "The Selected sever is unavailable, please specify another server" error when registering your Altiris Recovery Solution client:

Step 1: Remote desktop into your server

Step 2: Open the Add/Remove programs and uninstall the Altiris Recovery Agent (you do not need to reboot)

Step 3: Open the Altiris Agent located at c:\Program Files\Altiris\Altiris Agent\AeXAgentActivate.exe

Step 4: Expand the Options bar by clicking the down arrow

Step 5: Check the box next to Show internal tasks and packages

Step 6: Click the "Win32 RS Agent Enterprise Package" package and click "RS Agent Install" on the left

Step 7: Your client has now been re-installed with the correct information. Please follow the instructions in this KB to finish the installation and register your client http://help.maximumasp.com/SmarterTicket/Customer/KBArticle.aspx?articleid=1116.

Can I watch the progress of my backup as it is happening with Altiris Recovery Solution?

3/3/2008 8:52:17 PM

Sure! If you remote desktop into your server in your backup window and you see the Altiris Recovery Solution icon (the red icon in your system tray) animated, it means a backup is currently running. Follow these steps to view the status of the backup that is running:

Step 1: Right click the animated red icon in your system tray and click the "Show Progress Indication" option

Step 2: You should now see a progress indicator showing you the current status of your active backup. Clicking the More Detail button will provide additional information about the backup that is running such as files remaining, transfer speed, and current file.

How to change which files are excluded from your backups with Altiris Recovery Solution

2/19/2008 3:50:50 PM

This KB explains how to add/remove files/folders from the exclusions list in Altiris Recovery Solution.

Step 1: Log into your server through remote desktop

Step 2: Locate the red Recovery Agent client in your system tray and double click on it

Step 3: Navigate to the Exludes tab

Step 4: Uncheck the Use system defaults checkbox. From this point, you can select an existing exclusion and click Edit to change the values or Remove to remove that exclusion. To add an exclusion, click the Add button. From here, you can select whether this exclusion is a folder, file, or a file type (which specifies an extension like .XML). If you excluding a file or folder, type in the path to the file or folder. If you are specfying a file type you can type it in (*.XML for instance) or click browse and select it from the list. If you excluding a file/folder, you can specify to exclude this everywhere or only on a specific drive (if you are using a wildcard exclusion). The exceptions box is used to specify files that you do not want that exclude to apply to (for instance if you are excluding *.XML, but you do not want c:\important.XML to be excluded, you can add it to the Exceptions field). Simply click Add and put in the path to the file/folder/extention that you do not want that exception to apply to.

How much space are my backups using out of my maximum?

2/19/2008 2:52:09 PM

This KB explains how to check how much space your current backups are using in the backup environment. The percentage displayed is the current percentage of your maximum you are using (for instance, if you have purchased a 20GB plan and are using 10GB, that would be 50%).

Step 1: Log into your server through remote desktop

Step 2: Locate the red Recovery Agent client in your system tray and double click on it

Step 3: Navigate to the Administration tab. This will display how much space you are currenly using, and the percentage of your max you are using.

How to increase the snapshot retention length with Altiris Recovery Solution

2/19/2008 2:50:43 PM

This KB explains how to adjust your retention length for Altiris Recovery Solution. The default length is 14 days (2 weeks) but can be increased as long as you like (keep in mind this will use additional space and may require purchasing additional space to ensure proper backups).

Step 1: Log into server with remote desktop

Step 2: Double click on the red Altiris Recovery Solution icon in your system tray

Step 3: Browse to the Recovery Solution Server Space Management tab

Step 4: Uncheck the Use system defaults checkbox. At this point you can adjust the snapshot retention rate (Delete snapshots older than...) and the deleted file retention rate (Delete files from the recovery solution server after they have been deleted from the Computer...). The snapshot retention value removes entire snapshots after reaching the retention period length, the deleted file retention value removes files that have been deleted from your server from your shapshots after the defined period (for instance, if you set this to 7 days, deleted FILE.XML from your server...after 7 days FILE.XML would be removed from your backup to free up that space).