FAQs - Backups
How are server and database backups handled?
Our backup storage back-end is a fully redundant SAN utilizing high speed drives to protect against data corruption and data loss due to drive corruption or failure. Proactive alerts enable us to fix redundancy problems before they ever happen. We use the award-winning Veritas Netbackup product which allows virtually unlimited disaster recovery possibilities. Also, our disaster recovery software alerts us of any backup issues or failures before a problem arises. This allows us to be proactive in troubleshooting issues to ensure restorable data is there when needed.
We can restore data 24x7 as all engineers have been trained to operate a restore. Deleted an important file at 3 a.m. on a Sunday? We can bring it back. The easy-to-use Netbackup client also gives customers the option to restore their own data whenever they want.
How do you ensure that the backups are running properly?
Periodic testing of restores is done to ensure the integrity of our data. A bad backup that won't restore is just as bad as no backup at all, and we make sure that doesn’t happen.
When are backups performed?
Server backups are scheduled during off-peak hours for minimal impact to your server.
I have some custom needs for my backup services. Can you accomidate them?
Custom backup plans are available by request. Need a full backup done on the 3rd day of every month at 1:47AM and an incremental backup 17 times a month on various days? Just let us know what your needs are and we will arrange the right backup scenario.
