Referral Program FAQ
What is a Referral ID?
This is an eight character alpha-numeric ID assigned to your account for use in
referring new customers or setting up new accounts. It is viewable from within your
control panel in your customer profile.
How do I get a Referral ID?
If you are a current customer you are automatically assigned one. It is viewable
in your MaximumASP control panel. If you are a new customer one was assigned and
included in your welcome letter. It is also viewable from within your control panel.
What do I do with my Referral ID?
You use this ID to refer new accounts or to set up additional accounts for yourself.
When you refer someone you will need to give them your Referral ID. During the new
customer sign-up process, the new customer must provide your Referral ID on the
sign-up page on the MaximumASP website. The new customer must include this Referral
ID at the time of sign-up in order for you to receive the discount.
How often can I use my Referral ID?
Use the Referral ID often as you like. There is no limit to the amount of referrals
or discounts you can have! You are allowed to distribute your Referral ID in any
way you like, including putting it on your web site, including it in emails, forum
posts, in slide decks when doing a presentation, etc.
When will the discounts be applied to my account?
The new account/server must then remain in active service at MaximumASP for a minimum
of two months for you to qualify for the discount. At the end of the second month
all future invoices will reflect your discounted rate.
Can I view/manage my referrals?
Yes! All referrals are viewable from within your control panel. It will list all
referrals to your account(s) along with the status of each referral. Unassigned
discounts can be assigned from the control panel as well if you have multiple accounts
with us.
Will I be notified if someone uses my Referral ID or if one of my referrals cancels
their account?
Yes! You are automatically notified via email anytime someone signs up for an account
using your Referral ID. You will also be notified if one of your referrals cancels
their account. As mentioned, you can always view the status of your referrals from
within your control panel.
I’m an existing customer and just got my Referral ID. How do I apply it to accounts
I’ve referred?
Existing customers will need to send their requests to us at referral@maximumasp.com.
You will need to include your Referral ID along with the Account and Customer ID’s
you want it applied to. Upon confirming your referral, if the accounts have been
active for over two months the discount will be immediately applied to your next
billing.
What happens if the account I referred cancels?
If you were receiving a discount from that account then it will be deleted.
What happens if I cancel an account that has a referral discount?
If you have multiple accounts you can re-assign the discount to one of your other
accounts through your control panel. We do not pay cash for referrals. You must
have an account with us to receive referral discounts.
I have so many referrals that I have a zero balance! Will you send me a check for
the credit?
No, we do not pay cash for referrals. However, if you have additional credits you
can purchase additional add-on services or a new account and have those discounts
applied toward your purchase.
